ORDER METHODS:
1. Order on-line with confidence on our secure website.
2. Print copy of order form and fax or mail it.
3. Phone in your order, at which time we will get your preferred payment method.
OUT OF STOCK/BACK ORDER ITEMS:
We will notify you so you can advise us whether to hold or to cancel the order/item.
U.S./DOMESTIC/CANADA/MEXICO/INTERNATIONAL SHIPPING:
U.S./Domestic shipping is a flat rate of $2.99 with our choice of the most economical, yet expeditious, shipping method. In many cases, this will be Flat Rate Express Mail via the US Postal Service. The option of rush service via USPS and UPS is still available on check-out.
International shipping will be according to actual charges from your choice of United States Postal Service (USPS) or UPS with a $2.99 discount. Fees are automically tallied based on weight and distance when you select your preferred method.
Your order will be shipped within 1-2 business days. If you have a need for rush shipping, please e-mail or call, and we will do our best to accommodate you.
If you would like to have your order insured, please indicate an additional $2.00 charge in the "Comment" section.
RETURNS:
We want 100% satisfied customers! If you need to return an order or an item, please notify us via e-mail or phone, and we will give you a confirmation number and shipping instructions. It must be returned within 30 days of the shipping date and must be in sale-able condition. Refunds will be made less shipping charges.
PLEASE NO SMOKE ODOR RETURNS.
Unfortunately, due to copyright laws, books, patterns, software, jewelry, DVD/videos may not be returned.
SALES TAX:
The 8.25% sales tax is automatically calculated for Texas residents. |
